Shipping policy
Shipping & Delivery Policy
Last updated: September 10, 2026
At LUMA Nordic, we work to make sure your order reaches you safely and as quickly as possible.
1. Processing Time
Orders are normally processed within 1–3 business days after payment has been successfully received.
Once your order has been shipped, you will receive a confirmation email with tracking information when available.
2. Delivery Times
Estimated delivery times are:
European Union (EU): 7–14 business days
International: 10–20 business days
Please note that delivery times are estimates and may vary depending on the destination, shipping carrier, customs processing, holidays, and other circumstances outside our control.
3. Tracking
When tracking is available for your order, tracking information will be sent to the email address provided during checkout.
Tracking updates may take some time to appear after your order has been shipped.
4. Customs and Import Fees
For international orders, additional customs duties, taxes, or import fees may apply depending on the destination country.
Any applicable customs charges or import fees are the responsibility of the customer.
5. Delayed or Missing Orders
If your order has not arrived within the estimated delivery timeframe, please contact us at:
We will do our best to assist you and help locate your order.
6. Incorrect Shipping Information
Customers are responsible for providing a correct and complete shipping address at checkout.
If an order is returned because of an incorrect or incomplete address, additional shipping costs may apply if the order needs to be reshipped.
7. Contact
If you have any questions about shipping or your order, please contact us:
LUMA Nordic
Email: Lumanordic@outlook.com